Concierge desk

We're on call wherever you fly

Reach us by phone, WhatsApp, or this form. Average response time is under 2 hours.

24/7 Concierge

+31 20 808 1780

24/7 traveler concierge

+31 6 1212 3434

support@skybuyfly.com

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Verified concierge

Call us at +31 20 808 1780 or WhatsApp +31 6 1212 3434 for immediate assistance.

Free global returns

30-day hassle-free returns with prepaid labels

Authenticity guaranteed

Direct partnerships with 120+ airport retailers

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TLS 1.3, PSD2-ready, PCI DSS Level 1

Do I need an account to checkout?

No. Guest checkout is supported with magic-link tracking. Creating an account unlocks synced wishlists and Altitude Rewards points.

When will I receive my items?

Standard EU delivery takes 3-5 business days. Express (1-2 days) is available in 21 cities. Lounge or gate pickup is available at select hubs.

How do I start a return?

Visit /support/returns, enter your order ID, and download a prepaid DHL or PostNL label. We process refunds within 24 hours of scanning.

Which payment methods are accepted?

We accept Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay, Alipay, and SEPA transfers for B2B clients.

“SkyBuyFly ships my cabin routine ahead of every long-haul. Prices are transparent and I know authenticity is guaranteed.”

Dr. Lila Vermeer

Dermatologist & Platinum traveler

“Their duty-free index alerted me when an 18yo Macallan dipped below €220 in Milan. Instant checkout, concierge pickup.”

Mateo Rossi

Whisky collector, JFK

“The Mega Menu and curated edits feel like a magazine. It finally makes airport shopping feel premium again.”

Anika Shah

Luxury retail buyer