Policy center

Shipping & Delivery

Version 88329912 · Updated 27 Nov 2025

Regions & lead times

  • 🇪🇺 EU mainland — 3-5 business days from regional hub
  • 🇬🇧 UK & Ireland — 4 business days via DPD Priority.
  • 🌍 APAC & Middle East — 5-7 business days via DHL Express.
  • 🛫 Lounge pick-up — available at AMS, CDG, LHR, SIN, DOH, DXB. Ready within 2 hours.

Fees & thresholds

Orders above €150 ship free worldwide. Below the threshold we charge a transparent carrier rate (displayed before payment) starting at €9.

Duties and taxes are included in the price you see. We handle customs pre-clearance for you.

Tracking & SMS updates

Every parcel receives live tracking + WhatsApp push. Log into your account or visit /support/track with your order ID.

Sustainable packaging

All boxes are FSC certified, printed with soy ink, and carbon offset through SAF credits for each kilo shipped.